Open a ticket from the support area so your request is linked to your account and you get a reference straight away.
Choose the department that fits what you need:
- Support for a domain, DNS, or anything not working.
- Billing for invoices, receipts, and payment questions.
- General Enquiries if you are not sure, or you are asking before you buy.
- Complaints if something has gone wrong and you want it looked at formally.
Include the domain name, the invoice or order reference if you have one, and a short description of what you expected and what happened instead. That is usually enough to answer without a second round of questions.
If you are reporting a security issue, say so in the subject. Security reports are handled separately from general questions. Our published security contact is at axyn.co.uk/.well-known/security.txt.
We reply to tickets within one business day. A business day is Monday to Friday, excluding bank holidays in England and Wales.
